Returns

All one-of-a-kind collectibles, products ordered directly from manufacturers in France and all Sale items are final. All other goods may be exchanged or refunded if returned within 30 days of invoice date. All items are subject to a 10 percent restocking fee. For return shipping information, please contact us at: returns@franceici.com

Order Cancellation Policy

All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, the Return Policy Information above must be followed. Orders which are refused at delivery will be assessed all of the applicable fees listed above – including the return fee, our incurred shipping fees and a 15% restocking fee.

To cancel your order, please contact cancellations@franceici.com. Include your name, phone number, and order number in the email.